Privacy policy

1. General information

This Privacy Policy describes how Lumiskin OÜ (hereinafter Lumiskin or we) collects, uses, stores and protects the personal data that you provide to us when you use our online store or other services.
In processing personal data, Lumiskin follows the General Data Protection Regulation (GDPR) of the European Union and the laws of the Republic of Estonia.

2. What data we collect

We may collect and process the following data:

  • Contact details: name, e-mail address, phone number, delivery address;
  • Payment details: payment method, payment confirmations (we do not store card numbers);
  • Order details: purchased products, order date, amount, delivery method;
  • Customer communication data: correspondence via e-mail or social media;
  • Technical data: IP address, device type, usage information collected via cookies.

3. How we use the data

We use your personal data to:

  • process and deliver orders;
  • communicate with you and inform you about the status of your order;
  • manage payments and process refunds;
  • send newsletters and promotional offers (only if you have given your consent);
  • improve the user experience of the online store and the quality of our services.

4. Sharing of data

We do not sell, rent or disclose your personal data to third parties, except:

  • to delivery partners (e.g. courier companies) so that we can send the product to you;
  • to payment service providers to process payment for the order;
  • to IT and hosting service providers to ensure the functioning of the online store;
  • for compliance with legal obligations, where required by law (e.g. to public authorities).

All partners to whom data is transferred comply with the security requirements set out in the GDPR.

5. Data retention

Your data is stored for as long as necessary:

  • for fulfilling the order and for accounting purposes (up to 7 years, as required by law);
  • for customer communication and fulfilment of warranty obligations;
  • or until you withdraw your consent for direct marketing.

When the data is no longer needed, we delete it securely.

6. Security

We implement technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss or unauthorised access.
All payment transactions are carried out via a secure, encrypted connection.

7. Cookies

Our website uses cookies to improve the user experience and analyse traffic.
Cookies may collect information about your device and preferences.
You can always restrict the use of cookies or delete them in your device settings.

8. Your rights

You have the right to:

  • receive information about which personal data we process about you;
  • request the correction or deletion of your data;
  • withdraw your consent to receive direct marketing;
  • lodge a complaint with the Data Protection Inspectorate (www.aki.ee) if you believe your rights have been violated.

If you wish to exercise your rights, you can contact us at: lumiskin.box@gmail.com.

9. Transfer of data outside the EU

Our online store operates on the Shopify platform, whose servers may be located outside the European Union.
In such cases, the security of your data is ensured in accordance with the requirements of the EU data protection regulation (e.g. through appropriate safeguards and agreements).

10. Changes to the Privacy Policy

Lumiskin reserves the right to amend this Privacy Policy.
All updates will be published on our website and will take effect from the moment of publication.
We recommend reviewing the latest version from time to time to stay informed about any changes.

11. Contact details

If you have any questions about the processing of personal data, please contact us:
lumiskin.box@gmail.com